FAQ

Customized products will be shipped from China.
Some limited color products will be shipped from overseas warehouses.
Our warehouses are located in Japan, Germany, and the United States.

Your order may take between 2-4 days to manufacture before it ships.
Note: Custom orders may take slightly longer than this to process.

If the package ship from overseas warehouse, your order will take approximately 3-7 days to arrive after it is shipped.
This is only an estimate of transit time if there are no delays, and actual shipping times may vary.

If the package ship from China, your order should arrive 10-15 days after being shipped (if there are no delays).
We ask that customers please allow up to 60 days on all international orders.

After your shipped, tracking information will usually be updated in 24-72 hours.
You could check it on this website: https://www.17track.net/zh-cn
If you still cannot check your tracking information, then contact us and we will assist you.

Please note: Tracking information is updated at the end of each day, so it may not be possible to track your order for up to 24 hours.

We understand the need for discretion in our shipments and we make every effort to make sure your privacy is protected.
Your order will arrive in a simple brown box.
There is no mention of Toys on the outside of the box.

We can accept Paypal.

If you have placed an order and want to cancel it, you must notify us immediately.

Because we make each order purely by hand.
If your order has not been customized, we can cancel it.
Once your order has been customized, we will not be able to cancel your order for you.
If your product has shipped, we cannot provide a refund.
Once your order leaves our manufactory and is in transit, you cannot cancel your order.

In this case, you must notify us immediately.
If your order has already been customized, we will not be able to change for you.
If not, we will suggest you cancel the origin order, and place a new order.

If your order has not been shipped, we can change the shipping address for you directly.
If your order has shipped, we recommend that you wait for the package to arrive at the destination post office and contact the post office to change the delivery address.

We will also follow up the tracking information for you.

We Don't allow returns or exchanges due to the nature of the product.
But if you have any questions about our toys, feel free to reach out before purchasing and we can get you more pictures.
Toys may vary from the product photos slightly since no two pours are exactly alike.
Please remember, these are handmade items and can vary slightly from one toy to the next.

If you notice a defect with your product, simply contact us and send us a picture or video to show this issue, we will find a proper solution for you.

One of the most common mistakes that customers make is placing an order for a toy that is unsuitable size.
We do not accept returns on orders where the customer has misjudged the size of toy; please pay close attention to the specifications of the toy when your are ordering.
Specifications for each toy are listed in each toy’s product page.
If you have any questions, please contact us prior to placing your order.

Any issue with any order must be reported to us within 2 days of receipt.
And please send us a picture or video to show this issue.
We will check and find a proper solution for you.

The Toys usually can be custom Single color、mixed color and Gradual color.
Due to the different
Characteristics of the toys, the style of customization could vary.
You could check the specify custom style and color card on product page.
And please note the color number when you placing an order.
Got any questions? Contact us.

They come in three varieties of hardness: soft, medium and hard.
Choosing one of these options means that the entire toy will be custom in a single firmness.
We ship hardness: MEDIUM by default. if you want to choose other hardness, please note when place your order.

Since the toys themselves are made of silicone, we would recommend using with water-based lubricants. We don’t recommend a specific brand because everyone is different and what we may prefer others may not.

If you have any question, please feel free to contact us via Email (nothosaurusoffice@gmail.com).
You can also contact our customer service team via Twitter (@NothosaurToys).
We will get back to you within 48 business hours (business hours do not include weekends or holidays).
Thank you in advance for your patience.